Terms and Conditions - to be accepted at checkout.

Ordering -
Please read carefully - by placing an order with us, you are acknowledging your agreement to the following conditions:
Due to the handmade nature of my products, there may be some variation in colour between print batches.  If you do have any queries regarding your order, drop me a line at charlotteclarkdesignermaker@live.com and I'll aim to get back to you within 5 working days.
Please spellcheck any personalisation text and address details before placing your order as mistakes cannot be rectified later.

Payments -
How can I pay? My website uses PayPal and Stripe card payments, so you can order with confidence that your money is safe.
Currency All prices listed on the website are shown in UK pounds sterling. Paypal and Stripe both convert into other currencies at checkout, but to get a guide price before then, please utilise Google Currency Converter - https://www.google.co.uk/finance/converter which shows up to date conversion rates.
Delivery Delivery is made at an additional cost (which is determined by the complete weight of your order) I reserve the right to make price changes without prior notice - however, this will not occur for goods already ordered and awaiting delivery. Please select tracked services to ensure your parcel arrives safely.
Will I pay customs charge? If you are receiving a parcel from outside the United Kingdom it may incur Customs charges. Charges are the liability of the customer.

Your Order -
Can I add personalisation? Many items can be persnalised, see options when checking out. Please ensure spellings are correct before finalising order as mistakes cannot be amended once printed. All china is printed in house, so please get in touch if you would like to commission a custom item.
How long will my order take? Ceramic items are made to order and may take around two weeks to arrive. Usual dispatch days are Tuesday, Thursday and Friday each week. You will receive a shipping notification when your order has been sent, and items should arrive within 2-3 working days.
How will my items arrive? Items will be packed in bubble wrap or tissue paper.
How do I look after my pieces? Item care - All ceramic pieces are kiln fired and will keep best if washed in a dishwasher. Bone china is prone to staining, particularly with tea. To remove coffee or tea stains from a cup, wet the cup with vinegar. Then dampen a rag with water, dip it in baking soda or salt and swab out the stain. Cushions covers can be removed using the zip, and are dry clean only.
How will my information be used? Your details - address, email and bank details will only be used to complete your order and for any legal doccuments such as my tax return, and will not be passed on to any third parties.
What should I do if my order arrives and is incorrect or damaged? If an item arrives and is incorrect or damaged please notify me within 7 days with photographic evidence in order to have a replacement item sent out.

Do you sell wholesale? YES! Please pop me an email to discuss, I have a separate trade site which can be used to place and track your orders
Where can I buy CCDM? An up to date list of stockists can be found here -

Keep in touch!
How do I get in touch To send me an email please use the contact form on the site here -
Do you use Facebook? YES! My page can be found here - LINK
…and Instagram? Yes 🙂 LINK

My workshop/Showroom
Can I collect? You can! 🙂 Simply select the collection option when checking out and pop me a message to let me know where you'd like to collect from - In Wellington, or Wolverhampton
Can I visit? But of course! I do regular showroom open days, which can be found listed on my events page, or if you'd like to come in another time, just pop me an email!